Our Refund Policy

At Botanica Yarrawonga, we want you to feel confident and satisfied with your purchase. That’s why we offer flexible returns, exchanges, and refunds to ensure your shopping experience with us is always a pleasant one.

​

Returns Policy

 

If the item you ordered doesn’t feel right for you, we are happy to offer an exchange, credit note, or a full refund if the item is faulty. Please contact us via email at hello@botanicaflowers.au or call our store at 0357 440042

​

• If you’ve received a broken, damaged, or faulty item, please contact us immediately and return the item within 7 days of receiving it.

• For exchanges or credit notes, please contact us with your purchase details and return the item within 14 days of receiving it.

• All returned items must be in perfect condition, with no damage to the item or its packaging, and all tags intact.

• We recommend using registered post or a trackable courier when returning items, as we cannot be held responsible for lost or undelivered returns.

• Shipping charges will only be waived if the returned item is faulty.

• Any credit notes issued will be valid for 90 Days.

• Refunds or credit notes will only be processed once the original item has been returned to us.

 

Non-Returnable Items

 

Please note that we do not accept returns or exchanges on the following items:

• Sale items

• Clearance items

• Jewellery

• Personalised Accessories

 

How to Return an Item

 

To return an item, please follow these steps:

​

1. Send an email to hello@botanicaflowers.au to request a return authorisation.

2. Once approved, post your return within 7 days to:

   Botanica Yarrawonga
   69 BELMORE STREET,
   YARRAWONGA, 3730 VIC

 

Note: Returns and exchanges will be processed within 2-4 working days of receiving your goods. You will receive a confirmation email once your credit note or exchange has been processed.

​

Thank you for shopping with us and for taking the time to read our returns policy.